FAQ

How long does shipping take?

Orders are typically delivered within 7–12 business days in the United States. International delivery times may vary.


Can I change or cancel my order?

If your order has not yet been shipped, please contact us as soon as possible. Once shipped, changes may not be possible.


Do your bracelets come with a warranty?

Our bracelets are crafted for everyday wear. While we do not offer a formal warranty, please contact us if your item arrives damaged or defective.


Are your products made with natural materials?

We use a mix of natural stones and carefully selected materials. Each product description provides specific details.


Are these products guaranteed to bring results?

Our products are designed for personal reflection, intention, and style.
They are not guarantees of specific outcomes and do not replace professional advice.


How do I contact customer support?

You can reach us at support@heato.shop, and our team will respond within 24–48 business hours.