Returns & Exchanges

Return Policy

We accept returns within 30 days of delivery.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition

  • Original packaging must be included

How to Request a Return

Please contact us at support@heato.shop with:

  • Your order number

  • Reason for return

Our support team will guide you through the next steps.

Exchanges

If you wish to exchange an item for a different style or size, please contact us first.
Exchanges are subject to product availability.

Non-Returnable Items

  • Items marked as final sale

  • Items damaged due to misuse or wear

Shipping fees are non-refundable unless the return is due to our error.