Returns & Exchanges
Return Policy
We accept returns within 30 days of delivery.
To be eligible for a return:
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Items must be unused, unworn, and in original condition
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Original packaging must be included
How to Request a Return
Please contact us at support@heato.shop with:
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Your order number
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Reason for return
Our support team will guide you through the next steps.
Exchanges
If you wish to exchange an item for a different style or size, please contact us first.
Exchanges are subject to product availability.
Non-Returnable Items
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Items marked as final sale
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Items damaged due to misuse or wear
Shipping fees are non-refundable unless the return is due to our error.